‘I wandered in off the street one day, quite literally, and I couldn’t speak for a few minutes. But immediate understanding was there and after a sit down and water and sympathetic murmurings from staff I left with some leaflets to consider. Within 3 days I’d signed up for several courses and my journey began. I recommend your service to everyone I meet who may feel lost or know a woman who is. Keep up the good work. Women in Liverpool need you! Xx’.